{"id":2843,"date":"2016-06-28T22:16:42","date_gmt":"2016-06-28T14:16:42","guid":{"rendered":"https:\/\/catherinekhoo.sg\/devstore\/?page_id=2843"},"modified":"2026-04-13T12:36:07","modified_gmt":"2026-04-13T04:36:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.catherinekhoo.sg\/estore\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I register for a account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. Go to the right top corner & click on the profile icon<\/strong>\u00a0<\/i> or click here<\/u><\/a> to go to “My Account<\/strong>” Page
2. In the pop up select “Create an Account<\/strong>” Tab and fill up the detail in Register<\/strong> section.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I cannot log in to my account or forget my password, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. You can click on\u00a0\u201cForget Password\u201d<\/strong>.
2. We will send a link to your email address<\/strong> allowing you to reset password. Then you can log in to your account with the new password. Please check your spam and junk mail folder if you do not receive it in your inbox.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I change the information in my account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To change the information in your account, you can log in to your account, choose\u00a0Account Details<\/strong>, and edit anything you like to change (e.g. address, phone number, email).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need an account to make a purchase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You do not need an account to make a purchase. You have the option to check out as a guest.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. Click on\u00a0BOOKS<\/strong>\u00a0in the menu
2. To filter your finding, use Search by clicking on \u201cMagnifying Glass icon\u201d in the top right of the page or click on the Categories
3. Select your order by clicking\u00a0ADD TO CART<\/strong>
4. To view the product detail simply click\u00a0VIEW\u00a0<\/strong>when hover over the product image
5. To view the cart, simply click on the\u00a0CART<\/strong>\u00a0on top of the page
6. Update\/edit the cart by clicking\u00a0VIEW CART<\/strong>
7. Click on\u00a0PROCEED TO CHECKOUT<\/strong>\u00a0once the order is correct
8. Enter the billing and delivery information or login your account to purchase
9. Click on the\u00a0Proceed to Paypal<\/strong>\u00a0to make payment
10. After successful payment in paypal, an email will sent you the order receipt and download link if applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I download my digital product in my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Note:<\/strong> This is only applicable for digital product. You will receive your invoice\/order confirmation via email once your payment is successful. Look for clickable link to download your digital product or instruction. Please download the product\/instruction within a week before it\u2019s expired.<\/strong><\/p>

Also look out in your spam folder, the order confirmation email may went there. Thanks you and enjoy reading!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment options are available <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Either paypal or credit card<\/strong> payments in the form of Mastercard, Visa, and Discover in paypal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I Self Collect my Order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Note:<\/strong> This is only applicable for paperback book product and if it specified for collection point. For self collection, you may place the order online and select the \u201cLocal Pickup (Free)<\/strong>\u201d option under \u2018Shipping\u2019 before you confirm the order.\u00a0<\/p>

Once your order is processed, we will contact you to inform you when your order is ready for self-collection. Kindly allow our operations staff 3-5 few working days to do so.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping & Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How much is the Delivery Fee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Delivery fee will depend on the weight of the item or the total weight of the order. The maximum weight limit per order is 2kg<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you ship internationally? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We now offer shipping to international locations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is our return policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All Sales are final. catherinekhoo.sg has a no return or exchange policy with the exception of special circumstances below:<\/p>

Incorrectly received items purchased from catherinekhoo.sg can be returned for refund within 15 days of receipt of shipment.<\/p>

All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with or altered will not be eligible for return. We are unable to refund any shipping costs.<\/p>

Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.<\/p>

In order to be eligible for a return, you must email\u00a0catherine@catherinekhoo.sg<\/a>.

Special Circumstances:<\/strong><\/p>

Seller Error:<\/strong><\/em>\u00a0If we made a mistake, such as sending the wrong item, please contact us at\u00a0catherine@catherinekhoo.sg<\/a>, within 15 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required, and call tags will be issued prior to the replacement shipping.

Defective items:<\/strong><\/em>\u00a0If you receive an item with any defect, please contact us within 15 days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service discretion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Promo Code<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How to apply promo code? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. After adding all the issue to cart, go to top of the website \u2013 cart section and click\u00a0VIEW CART\u00a0<\/u>button.<\/b><\/div>
\u00a0<\/b><\/div>
2. In the page\u00a0Your Cart\u00a0<\/b>under the item table, a left box indicate\u00a0Coupon Code ,\u00a0<\/b>please enter the\u00a0PROMO CODE<\/b><\/div>
\u00a0<\/div>
3. Click\u00a0APPLY COUPON<\/u>\u00a0button.\u00a0<\/b>You will see a reduction in the total cost.
<\/b><\/div>
\u00a0<\/b><\/div>
4. Scroll down and click\u00a0PROCEED TO CHECKOUT<\/u>\u00a0button.<\/b><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Account How do I register for a account? 1. Go to the right top corner & click on the profile icon\u00a0 or click here to go to “My Account” Page2. In the pop up select “Create an Account” Tab and fill up the detail in Register section. I cannot log in to my account or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2843","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/pages\/2843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/comments?post=2843"}],"version-history":[{"count":47,"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/pages\/2843\/revisions"}],"predecessor-version":[{"id":17958,"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/pages\/2843\/revisions\/17958"}],"wp:attachment":[{"href":"https:\/\/www.catherinekhoo.sg\/estore\/wp-json\/wp\/v2\/media?parent=2843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}